Executive Summary

Based on comprehensive review analysis across multiple platforms, Osborne Homes has significant customer service and operational issues that are damaging their reputation and costing them business. Their average ratings range from 1.67/5 (BBB) to 3.9/5 (Google), indicating inconsistent service quality and systemic problems.

Review Platform Summary

Rating Overview

• BBB Rating: 1.67/5 stars (CRITICAL - Very Poor)
• Google Reviews: 3.9/5 stars
• Yelp Reviews: 3.1/5 stars
• Trustindex: 3.8/5 stars (33 reviews)
• Houzeo Assessment: 3.6/5 stars
• Overall Pattern: Poor to mediocre across all platforms

Complaint Volume

• BBB: 14 complaints closed in last 3 years, 3 in last 12 months
• Active Issues: Multiple unresolved customer disputes
• Response Rate: Poor (confirming your intelligence about not responding to reviews)

Major Customer Pain Points

🚨 CRITICAL ISSUES (High Frequency)

1. Aggressive & Unethical Marketing Practices